Cancellation Policy
Transparency and fair conditions for planning your mountain getaway with Mountain Moments.
Unforeseen events can happen at any time. Should you be unable to start your booked stay in our apartments as planned, the following staggered cancellation fees apply to direct bookings:
Cancellation Fees Overview
| Cancellation Timeframe Prior to Arrival | Cancellation Fee |
|---|---|
| More than 3 months (91 days or more) before arrival | Free of charge (0%) |
| 3 months to 30 days before arrival | 30% of total booking value |
| 29 days to 7 days before arrival | 70% of total booking value |
| 6 days to 1 day before arrival | 90% of total booking value |
| Cancellation on arrival day or non-arrival ("No Show") | 100% of total booking value |
Our Recommendation: Travel Cancellation Insurance
To avoid unexpected financial loss due to illness, emergency situations, or premature curtailment of your holiday, we strongly recommend purchasing comprehensive travel cancellation and trip interruption insurance (e.g., via Europäische Reiseversicherung or your automobile association).
Responsible Host
Mountain Moments MA GmbH
Konradgut 11 · 8861 St. Georgen am Kreischberg · Austria
Last updated: November 2026
