Privacy Policy

1. Data Controller

2. Data Processing for Bookings & Inquiries

When you submit an inquiry or make a booking for our apartments at Konradgut (Apartment Bergfreude, Apartment Bergblick, or Apartment Bergkristall) via our website www.urlaub-kreischberg.at, by email, phone, or third-party booking channels, we process the following categories of personal data:

• Master personal details (first and last name, home address, dates of birth for the statutory guest register)
• Contact details (email address, telephone number)
• Booking details (dates of stay, booked apartment, number of guests, specific requests)
• Payment and billing information

Legal Basis: Data processing is necessary for the performance of the accommodation contract or pre-contractual steps (Art. 6 (1) (b) GDPR), and to comply with legal obligations under Austrian guest registration regulations and fiscal retention requirements pursuant to the Federal Fiscal Code BAO (Art. 6 (1) (c) GDPR).

3. Web Hosting & Server Log Files

Our website is hosted with our data processor schwarzkünstler oHG, Alfred-Kubin-Weg 10, 50374 Erftstadt, Germany.

• Website Delivery: Technical connection data is processed to deliver website pages to your device. The legal basis is the technical necessity pursuant to § 165 (3) TKG 2021.
• Server Log Files: For cybersecurity maintenance, DDoS mitigation, and diagnostic troubleshooting, the web server automatically records log files (such as IP address, access timestamp, browser type, requested URL). These logs are retained for a maximum of 30 days and subsequently erased or anonymized. The legal basis is our legitimate interest in providing a secure and reliable online platform (Art. 6 (1) (f) GDPR).

4. Cookies & Web Analytics (Google Analytics)

Our website uses cookies. Comprehensive information on this topic can be found in our separate Cookie Policy.

5. External Services, Maps & Web Fonts

• Google Fonts & Font Awesome: For consistent typographic and icon presentation, fonts are integrated via Google Ireland Limited and Fonticons Inc. Processing is based on technical delivery requirements pursuant to § 165 (3) TKG 2021 and legitimate interests (Art. 6 (1) (f) GDPR).
• Google Maps: To facilitate easy route planning, we embed Google Maps (Google LLC) only upon receiving your consent. The legal basis is your explicit consent (Art. 6 (1) (a) GDPR).
• Social Media Links (Facebook, Instagram, Pinterest): Our site contains static hyperlinks to our social media profiles. No user data is transferred automatically to Meta or Pinterest simply by loading our pages. A connection is established only when you intentionally click on an icon.
• YouTube (Two-Click Solution): Embedded videos utilize a privacy-friendly two-click mechanism. Data is transferred to YouTube/Google servers only after you actively click the video preview container.

6. Storage Periods & Data Erasure

We store personal information only as long as required to achieve the relevant operational and legal purposes:

• Booking & Accounting Records: Retained for 7 years pursuant to § 132 BAO (Austrian Federal Fiscal Code).
• Guest Registration Sheets: Retained in accordance with Austrian Meldegesetz provisions.
• General Inquiries: Correspondence that does not conclude in a booking is deleted after 12 months at the latest.

7. Your Rights as a Data Subject

Under the GDPR, you have the following fundamental rights regarding your stored personal data:

• Right of Access (Art. 15 GDPR)
• Right to Rectification (Art. 16 GDPR)
• Right to Erasure (Art. 17 GDPR)
• Right to Restriction of Processing (Art. 18 GDPR)
• Right to Data Portability (Art. 20 GDPR)
• Right to Object to unlawful processing (Art. 21 GDPR)
• Right to Withdraw Consent at any time with future effect

To exercise any of these rights, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it..

8. Right to Lodge a Complaint with the Supervisory Authority

If you consider that the processing of your data infringes data protection laws, you have the right to lodge a complaint with the competent supervisory authority. In Austria, this is:

Last updated: November 2026